Terms of Use
Last updated: November 14, 2026
1. About the service
Voltrus Genba (the guard app, the console at app.genba.voltrus.id and this site) is provided by PT Joyo Digitama Solusi. By creating a workspace or signing in to the app you agree to these terms. If you accept them for an organisation, you confirm you may act for it.
Anything not covered here follows the Voltrus Terms of Service.
2. Workspaces and members
- The workspace admin is responsible for who is registered, their roles and the PINs handed out.
- Keep the workspace code, employee codes and PINs confidential. Deactivate members who no longer work for you.
- Your organisation must tell guards and supervisors that the app records location when scanning and reporting, and the photos they take, as employment and data protection rules require.
3. What you may not do
- Use the service to break the law or to monitor people without a lawful basis.
- Try to get into other workspaces, reverse engineer or disrupt the service.
- Upload content that infringes other people's rights.
4. Your data
The data you put in stays your organisation's. We process it only to run, secure and support the service, as described in the Privacy Policy.
5. Not an emergency service
Voltrus Genba records patrols and forwards alerts to supervisors. The SOS button does not call the police, fire service or ambulance. Notification delivery depends on mobile networks, the internet and phone settings. Do not rely on the service as your only safety measure; in an emergency call 112 or your local emergency number.
6. Fees
Fees, if any, are agreed in writing between your organisation and us before anything is charged.
7. Availability and liability
We work to keep the service available and the data safe, but the service is provided as is, without a guarantee of uninterrupted operation, unless agreed otherwise in writing. To the extent the law allows, we are not liable for indirect losses, including incidents that were not recorded because of a faulty device, network or tag.
8. Changes and governing law
We may update these terms; the date above shows the latest version. These terms are governed by the laws of the Republic of Indonesia.