Delete account and data

Last updated: November 14, 2026

Voltrus Genba accounts are created by your organisation's workspace admin, not by signing up in the app. Deletion therefore goes through the workspace admin or through us.

Deactivate an account (immediate)

The workspace admin opens the console, goes to Members, picks the member and switches off Active. The member is signed out on every device at once and cannot sign in again.

Delete a member's personal data

1. Email support@voltrus.id with the workspace code, employee code and name. Members may write themselves; we confirm with the workspace admin.
2. Within 30 days we delete that member's name, phone number, PIN hash, sessions, device ID and notification tokens.
3. Patrol and incident records the member created are the organisation's security records. They are kept without the name (shown as a deleted member), unless the workspace admin asks for them to be deleted too.

Delete a whole workspace

The workspace admin emails support@voltrus.id with the workspace code. After we confirm, all workspace data (members, sites, checkpoints, routes, patrols, scans, incidents and photos) is deleted within 30 days. Ask for an export first if you need one; CSV and Excel reports can also be downloaded from the console's Reports page.

What we cannot delete

Cloudflare server logs hold IP addresses and request details and are removed automatically under Cloudflare's retention. Reports your organisation already downloaded are outside our systems.

More detail is in the Privacy Policy.