Support
Guards and supervisors: contact your workspace admin first about accounts and PINs.
Contact us
- Email: support@voltrus.id
- WhatsApp: +62 896-8083-9591
- Console: app.genba.voltrus.id
Include your workspace code and, if you have one, a screenshot of the error. Never send a PIN.
Common problems
Cannot sign in
Check the workspace code (6 letters and digits from your admin), employee code and PIN. After 5 wrong PINs the account is locked for 15 minutes. Forgot your PIN? Ask your workspace admin to set a new one under Members.
"This tag is not a checkpoint of your company"
The tag is not registered to any checkpoint, its QR code was replaced (old labels stop working), or the checkpoint is inactive. Ask a supervisor to check that checkpoint in the console.
"This checkpoint is at another site"
The checkpoint is at a site you are not assigned to, or at a different site from the patrol in progress.
Scans not sent yet
Open the Send queue screen in the app. Data is sent automatically once there is a connection. Items the server refused are listed there with the reason.
No NFC button
Your phone has no NFC, or NFC is switched off in the phone settings. Use QR scanning.
Scans flagged "no location" or "outside the area"
Allow location for the app, turn on GPS, and wait a moment outdoors if the GPS signal is weak. If the checkpoint is indoors, an admin can widen its radius.
Notifications do not arrive
Notifications go to supervisors and admins only. Make sure notifications are allowed for Voltrus Genba in the phone settings.
Change the language
In the app: Settings. In the console: the Settings page.
Data and accounts
See the Privacy Policy and Delete account.